Operations Zone

Command Centre - Business Service Monitoring
Incident Management
User Experience icon
Operations Collaboration
Service Desk
Cloud Systems Engineering
DB & Middleware Support
DevOps Driven ITIL

Service Management Zone

Self - Service Portal
ServiceNow & Service Analytics
Asset Management
RLCatalyst BOTS Automation
Security & Patch Management

Cloud IT Managed Services: Collaborate, Remediate and Automate

Relevance Lab is the specialized Cloud-IT managed service provider. With our ITSM expertise, we help enterprises in bringing collaboration between different IT Ops teams. Our in-built RL Catalyst Command Center acts as a cockpit for Service Desk teams as it integrates with all tools that monitor various IT systems such as Applications, Databases, Networking, Middleware, Infrastructure, Security systems etc. It integrates with all monitoring, Cloud platform providers (AWS, Microsoft Azure and Google Cloud Platform etc.) and IT Service Management (ITSM) tools such as ServiceNow. This makes it efficient for IT Ops teams to manage their day-to-day operation, making sure the business service availability. Further, we make IT Operations efficient through BOTs driven automation. Using our RL Catalyst BOTs platform, we automate any mundane IT jobs or processes by freeing up human effort to solve more intelligent and higher value problems.

RL CASA Framework: Smart IT ticket Analysis Solution

Relevance Lab has also built its proprietary "CASA" (Catalyst-driven Avoid-Self-Serve and Automate) framework that provides "smart IT incident ticket analysis" tool to reduce the "cost per ticket". It provides a great value add as it improves the productivity of IT operations team tremendously. For one of our enterprise clients, we have helped in reducing their managed services (infrastructure and applications) costs by 30% in a 3-year transformation program.
Read the blog Cost per IT Ticket: Think Beyond Opex in Your Cloud Journey
This blog was originally published in DevOps.com and can be read here.

Case Study

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