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This can help an Enterprise in the Cloud adoption journey by facilitating Managed Service Operations Transformation and Cloud Governance. Large enterprises with distributed assets across Data centers and Public Cloud can benefit from extending their ITIL processes with DevOps benefits in areas of better Incident Management, Problem Resolution, Change Management, Configuration Management and programmed CMDB. Traditional approaches of people and process heavy models are being transformed by systems, automation, diagnostics and remediation. Our maturity model can guide a larger enterprise in transition to a Managed Infrastructure, End-to-end Release Management and Faster Applications Support with higher Service Delivery satisfaction levels.