Relevance Lab has been gaining momentum with BOTs based Automation for ServiceNow customers and is now promoted to the Bronze tier in the Technology Partner Programs of ServiceNow. This further enhances the partnership between Relevance Lab and ServiceNow with extended possibilities of collaboration on both the technology and go to market aspects. The integration between Relevance Lab’s flagship RLCatalyst product and ServiceNow is a ServiceNow certified solution and listed in the ServiceNow Store. This enables quick and seamless adoption of the new paradigm in IT services delivery with which large enterprises can now leverage DevOps and Automation capabilities for transforming their traditional ITSM/ITIL Managed Services programs. The solution starts by evaluating historical ticket data for ServiceNow customers and can help achieve 30% automation on handling Service Delivery with BOTs instead of human intervention.