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2020 Blog, Blog, Featured

With distributed assets across Cloud and non-Cloud environments covering desktops, servers and other devices enterprises are still having a fragmented approach to basic needs of patch management. This brings in unique risks from a Security and Vulnerability perspective. Even when companies do have focus on this area there is a lack of integration between asset management, vulnerability assessment, patch management and governance to ensure a comprehensive solution that leverages “Automation First” Approach and integrated workflows. This is where RLCatalyst ServiceOne brings in a solution for enterprises to leverage this in a Managed Service Model.


The solution covers all enterprise assets and helps do a discovery, vulnerability assessment and then managing the full-lifecycle of Patch Management. The reason patch management is more complicated since large enterprises commonly have modern and legacy systems covering desktops (Windows, Linux, MacOS), Servers (Redhat, Debian, Ubuntu, CentOS, Windows Servers etc.), Network Devices and others covering assets in data centres and cloud (AWS, Azure, GCP, etc.)


RLCatalyst ServiceOne Solution – Five Layers of Vulnerability & Patch Management of your Infrastructure


The whole process of Intelligence Automation of SecOps starts with the asset inventory to ensure you have complete control and visibility of your Infrastructure. Once this is put in place, the next important aspect would be to run periodic Vulnerability Scans using third party applications like Qualys, AWS Inspector etc. Based on the VA scan report, we need to put an automated patch management solution, post which we can run the SIEM tools which can give a real-time analysis of security alerts. The dashboard or the reports provide a holistic view of the health of your overall Infrastructure from a security standpoint, which the CIOs of any Organizations would be keen to see daily.


ServiceOne Patch Management Solution:


ServiceOne Patch Management Solution is a fully integrated solution with Patching, Backup & recovery. Our solution is integrated with ITSM for the overall management of the solution which can help the organizations run periodic scheduled /unscheduled/ad-hoc scans on the system to identify the missing patches and patch them using an approval process.


The IT team verifies the patches based on the periodic scans and categorise them based on the criticality and bundle them. This can then be pushed to the Application owners who can login to ServiceNow and check the available bundles against their set of servers and approve them or reject them. Once approved, basis the next available scheduled maintenance windows, this can then be automated to schedule a backup of the image of the patching servers and then patch the development servers.


The next step would be an approval process post patching to the app owners to check and confirm the application compatibility and functionality of the patches against their applications.


The app owners in this case has the option to reject the patching in ServiceNow in which case, the image which was taken as backup would be restored back to the development instance and in case of approval, the same would get scheduled automatically for patching during the next maintenance window on the production servers


With RLCatalyst ServiceOne solution we provide enterprises a combination of Consulting, Technology and Integrated Services to take care of end to end patch management needs. Customers can leverage the best of the products in the industry across service orchestration, asset discovery, vulnerability assessment, patch lifecycle management and compliance. Enterprises can get started in less than 4 weeks for onboarding, setup, initial compliance and on-going upgrades. A large global enterprise saved $0.5 Million in the first year of operations as they transitioned 5000+ assets across 10+ data centres & Cloud regions into ServiceOne Integrated Patch Management solution with Relevance Lab Managed services.


For more details, reach out to Relevance Lab @ marketing@relevancelab.com or serviceone@relevancelab.com


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