Despite growing adoption of Cloud across computing and data needs most internal and external users face a slow and frustrating dependency on internal IT due to lack of Self-Service models without compromising on security, governance and cost management controls. Time to Unlock the Power with RLCatalyst Cloud Portal.
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While there is rapid momentum for every enterprise in the world in consuming more Cloud Assets and Services, there is still lack of maturity in adopting an “Automation-First” approach to establish Self-Service models for Cloud consumptions due to fear of uncontrolled costs, security & governance risks and lack of standardized Service Catalogs of pre-approved Assets & Service Requests from Central IT groups. Lack of delegation and self-service has a direct impact on speed of innovation and productivity with higher operations costs.
Working closely with AWS Partnership we have now created a flexible platform for driving faster adoption of Self-Service Cloud Portals. The primary needs for such a Self-Service Cloud Portal are the following.
Adherence to Enterprise IT Standards
Governance and Cost Management
Deployment and license management
Identity and access management
Common Integration Architecture with existing platforms on ITSM and Cloud
Support for ServiceNow, Jira, Freshservice and Standard Cloud platforms like AWS
Ability to add specific custom functionality in the context of Enterprise Business needs
The flexibility to add business specific functionality is key to unlocking the power of self-service models outside the standard interfaces already provided by ITSM and Cloud platforms
A common way of identifying the need for a Self-Service Cloud portal is based on following needs.
Does your enterprise already have any Self-Service Portals?
Do you have a large user base internally or with external users requiring access to Cloud resources?
Does your internal IT have the bandwidth and expertise to manage current workloads without impacting end user response time expectations?
Does your enterprise have a proper security governance model for Cloud management?
Are there significant productivity gains by empowering end users with Self-Service models?
Working with AWS partnership and with our existing customer we see a growing need for Self-Service Cloud Portals in 2020 predominantly centred around two models.
Enterprises with existing ITSM investments and need to leverage that for extending to Cloud Management
Enterprises extending needs outside enterprise users with custom Cloud Portals
The roadmap to Self-Service Cloud portals is specific to every enterprise needs and needs to leverage the existing adoption and maturity of Cloud and ITSM platforms as explained below. With Relevance Lab RLCatalyst products we help enterprises achieve the maturity in a cost effective and expedited manner.
Professional and responsive UI Design with multiple themes available, customizations allowed
Standards based Architecture & Governance
Tightly Built On AWS products and AWS Well Architected with pre-built Reference Architecture based Products
Pre-built Minimum Viable Product Needs
80-20 Model – Pre-built vs Customizations based on key components of core functionality
Proprietary vs Open Source?
Open-source foundation with source code made available built on MEAN Stack
Access Control, Security and Governance
Standard Options Pre-built, easy extensions (SAML Based). Deployed with enterprise grade security and compliances
Rich Standard Pre-Build Catalog of Assets and Services
Comes pre-built with 100+ catalog items covering all standard Asset and Services needs catering to 50% of any enterprise infrastructure, applications and service delivery needs
Explained below is a sample AWS Self-Service Cloud for driving Scientific Research.
To make is easier for enterprises for experiencing the power of Self-Service Cloud Portals we are offering two options based on enterprise needs.
Hosted SAAS offering of using our Multi-tenant Cloud Portal with ability to connect to your existing Cloud Accounts and Service Catalogs
Self-Hosted RLCatalyst Cloud Portal product with option to engage us for professional services on customizations, training, initial setup & onboarding needs
Pricing for the SAAS offering is based on user based monthly subscription while for self-hosting model an enterprise support model pricing is available for the open source solution that allows enterprises the flexibility to use this solution without proprietary lock-ins.
The typical steps to get started are very simple covering the following.
Setup an organization and business units or projects aligned with your Cloud Accounts for easy billing and access control tracking
Setup users and roles
Setup Budgets and controls
Setup standard catalog of items for users to order
With the above enterprises are up to speed to use Self-Service Cloud Portals in less than 1-Day with inbuilt controls for tracking and compliance
Cloud Portals for Self-Service is a growing need in 2020 and we see the momentum continuing for next year as well. Different market segments have different needs for Self-Service Cloud portals as explained in this Blog.
Scientific Research community is interested in a Research Gateway Solution
University IT looks for a University in a Box Self Service Cloud
Enterprises using ServiceNow want to extend the internal Self Service Portals
Enterprises are also developing Hybrid Cloud Orchestration Portals
Enterprises looking at building AIOps Portal needs monitoring, automation and service management
Enabling Virtual Training Labs with User and Workspace onboarding
Building an integrated Command Centre requires an Intelligent Monitoring portal
Enterprise Intelligent Automation Portal with ServiceNow Connector
We provide pre-build solutions for Self-Service Cloud Portals and a base platform that can be easily extended to add new functionality for customization and integration. A number of large enterprises and universities are leveraging our Self Service Cloud portal solutions using both existing ITSM tools (Servicenow, Jira, Freshservice) and RLCatalyst products.
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