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2022 Blog, AWS Platform, Blog, Featured

Relevance Lab has been an AWS partner for almost a decade now. The primary transition in 2021 was moving from a pure consulting partner to a niche technology partner of AWS based on the strengths of two new ISV Product launches with RLCatalyst Research Gateway and RLCatalyst AppInsights.


  • RLCatalyst Research Gateway drives scientific research in AWS cloud, especially for Genomic Research and Analytics
  • RLCatalyst AppInsights is built on AWS Service Catalog AppRegistry and helps achieve an “Application-Centric” view for cloud assets, costs, health, and security to achieve Governance360

Customers have been demanding a “Solutions” approach from their partners that combine the strength of Products (own + third party) and Services to provide a unique business solution that removes friction and helps deliver key value. This is only possible by unifying the strength of Products + Services to create platform-based offerings delivered with a unique playbook for driving digital transformation.

The top-5 trends we observed in last one year regarding customer needs for cloud adoption are the following:


  • Cloud Adoption Acceleration
    • “Cloud Only” adoption to accelerate momentum of transitioning all internal systems, applications, and services to IaaS, PaaS, and SaaS solutions with an automation-first approach
  • DevOps Automation Led Operations
    • Critical focus on AIOps to ensure digital business operations are proactively managed with best practices on operations with Site Reliability Engineering (SRE) and DevOps, leveraging ServiceNow platform
  • Frictionless Digital Workflows and Business Interactions
    • End-to-end business process integration with applications across self-developed products, PaaS platforms, and third-party SaaS solutions covering Shopify, Adobe Experience Manager, Demandware, Oracle Fusion, SOA/API Gateways, etc.
  • Cloud Data Lakes and Actionable Intelligence
    • Focus on agile business analytics with use of cloud-based data platforms leveraging Snowflake, Databricks, Azure Data Factory, AWS Data Lakes, etc., and integration with AI/ML tools with Sagemaker and RStudio
  • Security, Compliance, and Cost Management with focus on Governance360
    • Critical focus on security, governance, and cost optimization with a proactive model driven by a strong automation foundation

In this blog, we will primarily cover the strategic AWS partnership achievements of our products and solutions leveraged to help our customers use cloud “The Right Way”. The business benefits of this automation and platform led approach helped some of the key customers achieve significant outcomes, as explained below:


  • Speeded up product delivery cycles by 3x leveraging Agile + DevOps approach for Product Engineering and Application Migrations
  • Cut down cloud cost spending by 30% with better capacity utilization and effective cloud costs tracking at a granular level of business units, applications, customer usage patterns, and transaction costs optimization
  • Leveraging Automated Service Management achieved 70% handling of inbound tickets by smart BOTs using our product and RPA tools creating an Automation Factory
  • Proactive security and vulnerability management reducing the cost of compliance and reduced outages by 30%
  • Focus on effective data management and analytics with more real-time insights to business transactions and actionable intelligence leading to savings in excess of $300K annually for large supply chain use cases

Leveraging AWS cloud is a foundation enabler for all Relevance Lab products and solutions. The diagram below shows a high level overview of our AWS Ecosystem coverage.


The journey snapshot of the last 12 months is captured in the diagram below.


Relevance Lab and AWS Journey Highlights
To recap our key progress for this year, we are presenting a quick brief of the last 12 months in reverse chronological order.


  • December
    • Solid partnership with AWS APJ teams for go-to-market in the region for scientific research with RLCatalyst Research Gateway. There is a strong endorsement from AWS business teams and Solution Architects on RL solutions being a relevant offering for regional needs
    • Launch of Cloud Academy to train a new batch of people based on a platform-led model for the ability to rapidly create a large and competent workforce for cloud opportunities
    • CoE (Center of Excellence) teams pursuing new use cases High-Performance Computing (large and growing ecosystem) and AppStream-based training labs for education customers.
    • AppInsights product on ServiceNow emerging as a brand new product conceptualized and launched in 2021 with joint efforts with AWS Control Services group
  • November
    • Relevance Lab’s focus on addressing the Digital Transformation jigsaw puzzle with RLCatalyst and SPECTRA Platforms
    • ServiceOne and RLCatalyst Intelligent Automation Reference Architecture
    • SPECTRA Reference Architecture for agile analytics applications
    • Relevance Lab Hyperautomation approach to business optimization
    • Relevance Lab Service Maturity Model
  • October
    • Taking AWS cloud & ServiceNow solutions to multiple new prospects interested in understanding our offering across cloud management, automation, DevOps, and AIOps managed services
    • Showcasing RLCatalyst Research Gateway solutions to multiple public sector institutions, non-profit research centers, and health care providers
  • September
    • Key tracks of RL Cloud CoE covering Cloud Management, Automation, DevOps and AIOps shared
    • Summary of 10 year journey for RL Company and Product lifecycle shared
    • Launch of MyResearchCloud, An easy way to enable small and mid-sized customers to use the RLCatalyst Research Gateway SaaS product using “Bring Your Own Account”
    • RLCatalyst AppInsights launched on ServiceNow Store
  • August
    • RLCatalyst Platform, Solutions and Products consolidated offering for automation published
    • Automation-First approach for Plan-Build-Run of cloud adoption detailed
    • Maturity model for BOTs design published
    • RLCatalyst Genomics Pipeline work with Nextflow started
  • June-July
    • Joint efforts for the co-development on the open-source solutions for scientific research in cloud that emphasize on Health Informatics and Genomic processing space using RStudio
    • RLCatalyst Research Gateway solution has been reviewed and approved for ISV Path – a special program exclusively meant for the Independent Software Vendor (ISV) capabilities
    • Listing of Relevance Lab products and professional services on AWS Marketplace, which includes RLCatalyst Research Gateway SaaS and Governance360 solution built on AWS Control Tower
    • Selection of the AppInsights ServiceNow solution as the partner-built solution for AWS AppRegistry
    • Partnership with a specialist HIPAA governance solution provider for integrations into our Governance360 solution
    • Collaborating with the AWS recent solution announcement teams driving AWS Management and Governance Lens (part of AWS Well-Architected Framework prescribed offering)
  • May
    • RLCatalyst Research Gateway “test drive” by the first prospect with useful inputs to make the onboarding process much simpler and frictionless. Expectation to go from “No-Cloud” to “Full-cloud” experience for scientific researchers in less than 15 min (Uber-style)
    • Relevance Lab enters the elite AWS Service Delivery Program for niche partners for AWS Service Catalog
    • Relevance Lab SmartView, built on AWS AppRegistry new concept for dynamic application CMDB, getting significant appreciation and visibility from AWS Management and Governance teams
    • Ongoing co-development and collaboration with AWS Service Workbench groups to scale up RStudio on AWS Cloud with shared AWS ALB (Application Load Balancer) architecture
  • April
    • RLCatalyst Research Gateway common use cases implementation
    • “Automation-First” model for Cloud adoption elaborated
    • Common use cases for Cloud migration with focus on Application Migration
    • Original concept of SmartView Solution (later renamed AppInsights) for Application CMDB created.
  • March
    • “Automation-First” approach to use AWS cloud “The Right Way” detailed
    • Common use cases for scientific research published
    • AWS ISV Partner Path program adoption initiated
  • February
    • Research@Scale Architecture Blueprint created for an integrated offering combining strengths of Relevance Lab product, solutions and services
    • Conceptualizing Governance360 Solution built with AWS Control Tower customization framework
    • Started evaluation of AWS Service Workbench with BioInformatics Blueprint, RStudio, Sagemaker
    • ServiceOne Transition Blueprint created
  • January
    • Relevance Lab RLCatalyst Research Gateway product positioning in market with focus on “Blue Ocean Strategy” shared to create a niche offering
    • RLCatalyst Research Gateway launched as a SaaS product on AWS Marketplace
    • ServiceOne team worked on the Compliance as a Code Framework involving AWS Control Tower

RLCatalyst – Our Platform through 2021


ServiceOne: Our Cloud CoE Stories in 2021


Partnership Journey through Blogs, Webinar & Videos in 2021

It was a busy year at Relevance Lab. We published a number of blogs covering our solutions powered by our partnership with AWS. The following is a collection of blogs published on our website throughout the year:

Product Related



List of product knowledge videos on our YouTube channel.

Solutions and Consulting Related



We have also published blogs listed below on APN blog network in collaboration with AWS teams.



In addition, we successfully conducted a webinar with AWS and Dash Solutions. You can watch the recording here and download the presentation pdf here.

Summary
With the start of the new year 2022, we are very bullish about leveraging our AWS cloud Products and Solutions that help in driving Frictionless Business for our customers. There are 100000+ AWS Partners in the ecosystem worldwide, but Relevance Lab has created a unique differentiator and positioning leveraging the power of our IP Products as a key technology provider to complement our deep services competencies that are leading to tremendous momentum on new customer solutions.

Customers are continuing to face challenges with their business and supply chains in the pandemic era, and new business models are emerging that demand a new level of Agility + Automation. At Relevance Lab, we are constantly enhancing our offerings to help our customers navigate the Digital Transformation Puzzle and provide a unique value proposition with our global workforce across regions, critical investments in our IP platforms, and constant efforts on building deep competencies across cloud, data, and digital platforms.

To learn more about our cloud products, services and solutions, feel free to contact us at marketing@relevancelab.com.



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2021 Blog, AWS Platform, Blog, Featured

The year 2020 undoubtedly brought in unprecedented challenges with COVID-19 that required countries, governments, business and people respond in a proactive manner with new normal approaches. Certain businesses managed to respond to the dynamic macro environment with a lot more agility, flexibility and scale. Cloud computing had a dominant effect in helping businesses stay connected and deliver critical solutions. Relevance Lab scaled up its partnership with AWS to align with the new focus areas resulting in a significant increase in coverage of products, specialized solutions and customer impacts in the past 12 months compared to what has been achieved in the past.

AWS launched a number of new global initiatives in 2020 and in response to the business challenges resulting from the COVID-19 pandemic. The following picture describes those initiatives in a nutshell.


Relevance Lab’s Focus areas have been very well aligned
Given the macro environment challenges, Relevance Lab quickly aligned their focus on helping customers deal with the emerging challenges and those areas were very complementary to AWS’ global initiatives and responses listed above.

Relevance Lab’s aligned its AWS solutions & services across four dominant themes and by leveraging RL’s own IP based platforms and deep cloud competencies. The following picture highlights those key initiatives and the native AWS products and services leveraged in the process.


Relevance Lab also made major strides in improving Initiative to progress along AWS Partnership Maturity Levels for Specialized Consulting and Key Product offerings. The following picture highlights the major achievements in 2020 in a nutshell.



AWS Specializations & Spotlights
Relevance Lab is a specialist cloud managed services company with deep expertise in Devops, Service Automation and ITSM integrations. It also has an RLCatalyst Platform built to support Automation across AWS Cloud and ITSM platforms. RLCatalyst family of solutions help in Self-service Cloud portals, IT service monitoring and automation through BOTs. While maintaining multi-sector client base, we are also uniquely focused with existing solutions for Higher Education, Public Sector and Research sector clients.


Spotlight-1: AWS Cloud Portals Solution
Relevance Lab have developed a family of cloud portal solutions on top of our RLCatalyst platform. Cloud Portal solutions aim to simplify AWS consumption using self-service models with emphasis on 1-click provisioning / lifecycle management, dashboard views of budget / cost consumption and modeling personas, roles & responsibilities with a sector context.


A unique feature of the above solutions is that they promote a hybrid model of consumption wherein users can bring their own AWS accounts (consumption accounts) under the framework of our cloud portal solution and benefit from being able to consume AWS for their educational and research needs in an easy self-service model.

The solutions can be consumed as either an Enterprise or as a SaaS license. In addition, the solutions will be made available on AWS Marketplace soon.


Spotlight-2: AWS Security Governance at Scale Framework
The framework and deployment architecture uses AWS Control Tower as the foundational service and other closely aligned and native AWS products and services such as AWS Service Catalog, AWS Security Hub, AWS Budgets, etc. and addresses subject areas such as multi-account management, cost management, security, compliance & governance.

Relevance Lab can assess, design and deploy or migrate to a fully secure AWS environment that lends itself to governance at scale. To encourage clients to adopt this journey, we have launched a 10-10 Program for AWS Security Governance that provides clients with an upfront blueprint of the entire migration or deployment process and end-state architecture so that they can make an informed decision


Spotlight-3: Automated User Onboarding/Offboarding for Enterprises Use Case
Relevance Lab is a unique partner that possesses deep expertise on AWS and ITSM platforms such as ServiceNow, freshservice, JIRA Service Desk, etc. The intersection of these platforms lends itself to relevant use cases for the industry. Relevance Lab has come up with a solution for automated User onboarding & offboarding in an enterprise context. This solution brings together multiple systems in a workflow model to accomplish user onboarding and offboarding tasks for an enterprise. It includes integration across HR systems, AWS Service Catalog and other services, ITSM platforms such as ServiceNow and assisted by Relevance Lab’s RLCatalyst BOTs engine to perform an end-to-end user onboarding/offboarding orchestration in an unassisted manner.


Key Customer Use Cases and Success Stories in 2020
Relevance Lab helped customers across verticals with growing momentum on Cloud adoption in the post COVID-19 situation to rewrite their digital solutions in adopting the new touchless interactions, remote distributed workforces and strong security governance solutions for enabling frictionless business.


AWS Best Practices – Blogs, Campaigns, Technical Write-ups
The following is a collection of knowledge articles and best practices published throughout the year related to our AWS centered solutions & services.

AWS Service Management


AWS Practice Solution Campaigns

AWS Governance at Scale

AWS Workspaces

RLCatalyst Product Details

AWS Infrastructure Automation

AWS E-Learning & Research Workbench Solutions

Cloud Networking Best Practices


Summary
The momentum of Cloud adoption in 2020 is quite likely to continue and grow in the new year 2021. Relevance Lab is a trusted partner in your cloud adoption journey driven by focus on following key specializations:

  • Cloud First Approach for Workload Planning
  • Cloud Governance 360 for using AWS Cloud the Right-Way
  • Automation Led Service Delivery Management with Self Service ITSM and Cloud Portals
  • Driving Frictionless Business and AI-Driven outcomes for Digital Transformation and App Modernization

To learn more about our services and solutions listed above or engage us in consultative discussions for your AWS and other IT service needs, feel free to contact us at marketing@relevancelab.com



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2020 Blog, AWS Platform, SWB Blog, Blog, Featured

While there is rapid momentum for every enterprise in the world in consuming more Cloud Assets and Services, there is still lack of maturity in adopting an “Automation-First” approach to establish Self-Service models for Cloud consumptions due to fear of uncontrolled costs, security & governance risks and lack of standardized Service Catalogs of pre-approved Assets & Service Requests from Central IT groups. Lack of delegation and self-service has a direct impact on speed of innovation and productivity with higher operations costs.

Working closely with AWS Partnership we have now created a flexible platform for driving faster adoption of Self-Service Cloud Portals. The primary needs for such a Self-Service Cloud Portal are the following.

  • Adherence to Enterprise IT Standards
    • Common architecture
    • Governance and Cost Management
    • Deployment and license management
    • Identity and access management
  • Common Integration Architecture with existing platforms on ITSM and Cloud
    • Support for ServiceNow, Jira, Freshservice and Standard Cloud platforms like AWS
  • Ability to add specific custom functionality in the context of Enterprise Business needs
    • The flexibility to add business specific functionality is key to unlocking the power of self-service models outside the standard interfaces already provided by ITSM and Cloud platforms

A common way of identifying the need for a Self-Service Cloud portal is based on following needs.

  • Does your enterprise already have any Self-Service Portals?
  • Do you have a large user base internally or with external users requiring access to Cloud resources?
  • Does your internal IT have the bandwidth and expertise to manage current workloads without impacting end user response time expectations?
  • Does your enterprise have a proper security governance model for Cloud management?
  • Are there significant productivity gains by empowering end users with Self-Service models?

Working with AWS partnership and with our existing customer we see a growing need for Self-Service Cloud Portals in 2020 predominantly centred around two models.

  • Enterprises with existing ITSM investments and need to leverage that for extending to Cloud Management
  • Enterprises extending needs outside enterprise users with custom Cloud Portals

The roadmap to Self-Service Cloud portals is specific to every enterprise needs and needs to leverage the existing adoption and maturity of Cloud and ITSM platforms as explained below. With Relevance Lab RLCatalyst products we help enterprises achieve the maturity in a cost effective and expedited manner.


Examples of Self-Service Cloud Portals



Standard Needs Platform Benefits
Look-n-Feel of Modern Self-Service Portals Professional and responsive UI Design with multiple themes available, customizations allowed
Standards based Architecture & Governance Tightly Built On AWS products and AWS Well Architected with pre-built Reference Architecture based Products
Pre-built Minimum Viable Product Needs 80-20 Model – Pre-built vs Customizations based on key components of core functionality
Proprietary vs Open Source? Open-source foundation with source code made available built on MEAN Stack
Access Control, Security and Governance Standard Options Pre-built, easy extensions (SAML Based). Deployed with enterprise grade security and compliances
Rich Standard Pre-Build Catalog of Assets and Services Comes pre-built with 100+ catalog items covering all standard Asset and Services needs catering to 50% of any enterprise infrastructure, applications and service delivery needs


Explained below is a sample AWS Self-Service Cloud for driving Scientific Research.



Getting started
To make is easier for enterprises for experiencing the power of Self-Service Cloud Portals we are offering two options based on enterprise needs.

  • Hosted SAAS offering of using our Multi-tenant Cloud Portal with ability to connect to your existing Cloud Accounts and Service Catalogs
  • Self-Hosted RLCatalyst Cloud Portal product with option to engage us for professional services on customizations, training, initial setup & onboarding needs

Pricing for the SAAS offering is based on user based monthly subscription while for self-hosting model an enterprise support model pricing is available for the open source solution that allows enterprises the flexibility to use this solution without proprietary lock-ins.

The typical steps to get started are very simple covering the following.

  • Setup an organization and business units or projects aligned with your Cloud Accounts for easy billing and access control tracking
  • Setup users and roles
  • Setup Budgets and controls
  • Setup standard catalog of items for users to order
  • With the above enterprises are up to speed to use Self-Service Cloud Portals in less than 1-Day with inbuilt controls for tracking and compliance

Summary
Cloud Portals for Self-Service is a growing need in 2020 and we see the momentum continuing for next year as well. Different market segments have different needs for Self-Service Cloud portals as explained in this Blog.


  • Scientific Research community is interested in a Research Gateway Solution
  • University IT looks for a University in a Box Self Service Cloud
  • Enterprises using ServiceNow want to extend the internal Self Service Portals
  • Enterprises are also developing Hybrid Cloud Orchestration Portals
  • Enterprises looking at building AIOps Portal needs monitoring, automation and service management
  • Enabling Virtual Training Labs with User and Workspace onboarding
  • Building an integrated Command Centre requires an Intelligent Monitoring portal
  • Enterprise Intelligent Automation Portal with ServiceNow Connector

We provide pre-build solutions for Self-Service Cloud Portals and a base platform that can be easily extended to add new functionality for customization and integration. A number of large enterprises and universities are leveraging our Self Service Cloud portal solutions using both existing ITSM tools (Servicenow, Jira, Freshservice) and RLCatalyst products.

To learn more about using AWS Cloud or ITSM solutions for Self-Service Cloud portals contact marketing@relevancelab.com



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