The year 2020 undoubtedly brought in unprecedented challenges with COVID-19 that required countries, governments, business and people respond in a proactive manner with new normal approaches. Certain businesses managed to respond to the dynamic macro environment with a lot more agility, flexibility and scale. Cloud computing had a dominant effect in helping businesses stay connected and deliver critical solutions. Relevance Lab scaled up its partnership with AWS to align with the new focus areas resulting in a significant increase in coverage of products, specialized solutions and customer impacts in the past 12 months compared to what has been achieved in the past.
AWS launched a number of new global initiatives in 2020 and in response to the business challenges resulting from the COVID-19 pandemic. The following picture describes those initiatives in a nutshell.
Relevance Lab’s Focus areas have been very well aligned
Given the macro environment challenges, Relevance Lab quickly aligned their focus on helping customers deal with the emerging challenges and those areas were very complementary to AWS’ global initiatives and responses listed above.
Relevance Lab’s aligned its AWS solutions & services across four dominant themes and by leveraging RL’s own IP based platforms and deep cloud competencies. The following picture highlights those key initiatives and the native AWS products and services leveraged in the process.
Relevance Lab also made major strides in improving Initiative to progress along AWS Partnership Maturity Levels for Specialized Consulting and Key Product offerings. The following picture highlights the major achievements in 2020 in a nutshell.
AWS Specializations & Spotlights
Relevance Lab is a specialist cloud managed services company with deep expertise in Devops, Service Automation and ITSM integrations. It also has an RLCatalyst Platform built to support Automation across AWS Cloud and ITSM platforms. RLCatalyst family of solutions help in Self-service Cloud portals, IT service monitoring and automation through BOTs. While maintaining multi-sector client base, we are also uniquely focused with existing solutions for Higher Education, Public Sector and Research sector clients.
Spotlight-1: AWS Cloud Portals Solution
Relevance Lab have developed a family of cloud portal solutions on top of our RLCatalyst platform. Cloud Portal solutions aim to simplify AWS consumption using self-service models with emphasis on 1-click provisioning / lifecycle management, dashboard views of budget / cost consumption and modeling personas, roles & responsibilities with a sector context.
A unique feature of the above solutions is that they promote a hybrid model of consumption wherein users can bring their own AWS accounts (consumption accounts) under the framework of our cloud portal solution and benefit from being able to consume AWS for their educational and research needs in an easy self-service model.
The solutions can be consumed as either an Enterprise or as a SaaS license. In addition, the solutions will be made available on AWS Marketplace soon.
Spotlight-2: AWS Security Governance at Scale Framework
The framework and deployment architecture uses AWS Control Tower as the foundational service and other closely aligned and native AWS products and services such as AWS Service Catalog, AWS Security Hub, AWS Budgets, etc. and addresses subject areas such as multi-account management, cost management, security, compliance & governance.
Relevance Lab can assess, design and deploy or migrate to a fully secure AWS environment that lends itself to governance at scale. To encourage clients to adopt this journey, we have launched a 10-10 Program for AWS Security Governance that provides clients with an upfront blueprint of the entire migration or deployment process and end-state architecture so that they can make an informed decision
Spotlight-3: Automated User Onboarding/Offboarding for Enterprises Use Case
Relevance Lab is a unique partner that possesses deep expertise on AWS and ITSM platforms such as ServiceNow, freshservice, JIRA Service Desk, etc. The intersection of these platforms lends itself to relevant use cases for the industry. Relevance Lab has come up with a solution for automated User onboarding & offboarding in an enterprise context. This solution brings together multiple systems in a workflow model to accomplish user onboarding and offboarding tasks for an enterprise. It includes integration across HR systems, AWS Service Catalog and other services, ITSM platforms such as ServiceNow and assisted by Relevance Lab’s RLCatalyst BOTs engine to perform an end-to-end user onboarding/offboarding orchestration in an unassisted manner.
Key Customer Use Cases and Success Stories in 2020
Relevance Lab helped customers across verticals with growing momentum on Cloud adoption in the post COVID-19 situation to rewrite their digital solutions in adopting the new touchless interactions, remote distributed workforces and strong security governance solutions for enabling frictionless business.
AWS Best Practices – Blogs, Campaigns, Technical Write-ups
The following is a collection of knowledge articles and best practices published throughout the year related to our AWS centered solutions & services.
AWS Service Management
- AWS & ServiceNow Integration for User Onboarding
- Blog & Demo on AWS & Jira SD Integration
- Blog & Demo on AWS, Freshservice & RLCatalyst Integration
AWS Practice Solution Campaigns
AWS Governance at Scale
- Blog & Demo on AWS Control Tower adoption
- AWS Security Governance for Enterprises “The Right Way”
- Intelligent SOX Automation
- Automated Patch Management
RLCatalyst Product Details
- RLCatalyst on AWS Marketplace
- RLCatalyst supports SAML 2.0 with OKTA
- RLCatalyst BOTs Service Management Connector
- How to make your BOTs Intelligent?
- Automation Service Bus – Intelligent and Touchless model
AWS Infrastructure Automation
AWS E-Learning & Research Workbench Solutions
- AWS Scientific Research with RLCatalyst Research Gateway
- AWS Servicenow Research Workbench
- AWS UniBox offering
Cloud Networking Best Practices
The momentum of Cloud adoption in 2020 is quite likely to continue and grow in the new year 2021. Relevance Lab is a trusted partner in your cloud adoption journey driven by focus on following key specializations:
- Cloud First Approach for Workload Planning
- Cloud Governance 360 for using AWS Cloud the Right-Way
- Automation Led Service Delivery Management with Self Service ITSM and Cloud Portals
- Driving Frictionless Business and AI-Driven outcomes for Digital Transformation and App Modernization
To learn more about our services and solutions listed above or engage us in consultative discussions for your AWS and other IT service needs, feel free to contact us at firstname.lastname@example.org