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2020 Blog, Blog, Digital Blog, Featured

Office Social Distancing Compliance in the New Normal


With the ongoing coronavirus pandemic, businesses around the globe are adjusting their work practices to the new normal. One of the critical requirements is the practice of social distancing with employees being asked to mostly work from home and limit their visits to the office. To comply with newly issued corporate (and even government) guidelines around social distancing, offices around the world are faced with the need to monitor, control, and restrict the number of employees attending office premises on a given day. The thresholds are typically defined as a percentage of maximum office space/floor capacity to ensure sufficient room for social distancing.


Office Attendance Control System


In response to the above client needs, an Office Attendance Control System has been implemented which provides capabilities for request/approval workflows for employees with multi-level approvals, monitoring and reporting dashboards for employee attendance, attendance thresholds, and compliance. Employees can raise requests for self or a group of team members and also multiple date ranges. The system is implemented as a responsive web application and with the email used as the tool to approve/reject requests.


The solution is implemented as a scalable and cloud-based solution that can be deployed rapidly for companies with a local or global presense with offices around the world.


Sample Architecture



Conclusion


The coronavirus has altered “what is normal” (and perhaps permanently in a few cases) which requires companies & solution providers to implement innovative solutions to function effectively under the new circumstances. Relevance Lab’s implementation of “Office Attendance Control Solution” helps companies with global offices to effectively implement social distancing practices in the office environment.


Please reach out to us if interested so that we can help meet your critical business needs.


About Relevance Lab


Relevance Lab is a platform-enabled new-age IT services company driving friction out of IT and Business Operations.


Relevance Lab works with re-usable technology assets & proven expertise in the area of DevOps, Cloud, Automation, Service Delivery and Supply Chain Analytics that help global organizations achieve frictionless business by transforming their traditional infrastructure, applications, and data. In the changing landscape of technologies and consumer preferences, Relevance Lab enables global organizations to


  • Adopt “asset lite” growth models by leveraging cloud (IAAS, PAAS, SAAS)
  • Shift CAPEX to OPEX
  • Automate to improve efficiency and reduce costs
  • Build an end-to-end ecosystem connecting digital products to backend ERP platforms
  • Use agile analytics (our spectra platform) to provide real-time business insights and improve customer experiences

Relevance Lab has invested in a unique IP-based DevOps Automation platform called RL Catalyst. Enterprises can leverage RL Catalyst Command Center and BOTs Engine with existing 100+ BOTS for managing IT Operations, ensuring Business Service Availability through Monitoring, Diagnostics, and Auto-Remediation. Leveraging its critical partnerships with ServiceNow, Chef, Hashicorp, Oracle Cloud, AWS, Azure, GCP, etc., the unique combination of Relevance Lab Platforms and Services offers a hybrid value proposition to large enterprises and technology companies. Our specialization helps the adoption of Cloud Computing, Digital Solutions, and Big Data Analytics to remove friction, increase business velocity, and achieve scale at lower annual budget spends for clients.


Incorporated in 2011 and headquartered in the USA, Relevance Lab has 450+ specialized professionals spread across its offices in India, USA and Canada.


Listed among “Best Companies to Work for in 2019” – Silicon India magazine, May 2019


Listed among “20 most promising DevOps companies in 2019” – CIOReviewIndia magazine, May 2019


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2020 Blog, Blog, Digital Blog, Featured, RLCatalyst Blog

Does this sound like your new operating guidelines?


Rapid changes are happening in the current situation as companies adapt to the new normal and modify their internal processes, people and technology. It is essential to understand the drivers behind this change, to make a smooth transition.



For a customer to start the journey towards this “Virtual IT” driven Frictionless Enterprise the following approach should help:


Step-1: Do a quick assessment on all internal IT interactions to understand the transition from High-Touch models to Touch-Less modes. Using a web/mobile- based self-service portal with a standard catalog of Asset + Service Requests is a good starting point. The Fulfilment of such requests by Automated BOTs helps improve overal experiense.


Step-2: With the workforce becoming distributed and using all infrastructure and applications remotely requires a solid assessment of Identity & Access Management architecture. There is a fine balance between flexibility and security vulnerability. Also all remote assets need to have a mature Security, Patch Management & Vulnerability management framework. Having a real-time view on access control and security incidents with modern Security Incident management handling SOP is key.


Step-3: Removing dependense of Physical assets and adoption of Virtual assets especially in Cloud can give a quick jump-start. It is critical to have a dynamic Asset Management and CMDB to get a view on real-time hardware & software assets. Automating User Onboarding and Application Provisioning and similarly deboarding are key to respond with agility without compromizing on Governance. The adoption of software driven operations support, virtual assets and proactive SecOps will help deal with the need for speed and security at lower costs.


We are actively changing our internal operations and also helping our customers in faster adoption of the platforms to move towards the same. Our ServiceOne platform, combined with our “touchless” implementation model, helps make this transition in less than four weeks and can jump-start the change. ServiceOne removes friction by adding value to your existing ITSM tool implementation. Or if you don’t have an application, no problem; ServiceOne comes with a de-facto bundled solution for a frictionless, turnkey solution.



There are the immediate benefits to this approach and is powered by the adoption of established Cloud platforms, matured software and stable best practices.



For more information feel free to contact marketing@relevancelab.com

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2020 Blog, AIOps Blog, Blog, Digital Blog, Featured

The recent COVID-19 virus outbreak has driven many unanticipated changes in the way we do business. In particular, many people who usually go into the office are now required to work from home, which can mean different access methods (e.g. VPN Access) and permissions. These changing conditions have the potential to overwhelm service desks.


We have seen this with our clients in terms of a dramatic increase in service requests. We are pleased with the role our automation has played during these trying times. Our intelligent BOTs have enabled Relevance Lab to respond to upticks in service requests instantly.



Figure 1: Intelligent Automation Eliminated Service Desk Impact

With one of our significant clients with a large NYC footprint, daily inbound tickets increased 92% (Fig.1) during the March Peak Day (vs Feb avg) as the effects of the Corona virus forced people to work-from-home. Fortunately, nearly all those tickets are being managed using RL’s Intelligent BOTs, and we were able to handle the increased volume with no delay. Our Intelligent BOTs handled two and a half times (Figure 2)) their normal daily workload so that our service desk team could maintain focus on other critical business needs.



Figure 2: Dramatic Ticket Spike as People Prepared to Work-from-Home

Over the last year, we have increased the coverage and complexity of our Intelligent Automation to achieve 70-80% inbound ticket automation with an equivalent reduction in human efforts. Having a robust platform with standardized processes, BOTS driven automation and reliable Automation Analytics have helped better prepare for the unknowns.


As we all continue to weather this crisis together, please stay safe. We wish everyone the best.


For more information feel free to contact marketing@relevancelab.com


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