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News, Blogs, Company Updates and Announcements

Relevance Lab announces the availability of an Intelligent Automation Connector between ServiceNow and Cloud to publish a dynamic self-service catalog of automation BOTs.
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 for the full  story.

Relevance Lab in partnership with AWS has launched a new solution to help self-service collaboration for Scientific Computing using AWS Cloud resources and integrated with AWS Service Catalog.
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 for the full  story.

Based on AWS recommended best practices, this blog articulates security governance and management at scale for customers.
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 for the full  story.

SPECTRA can be integrated with any Identity Access Management platforms (IDAM) to make secure connections that have become a standard for large enterprises using secured user authentication mechanism.
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 for the full  story.

Researchers can benefit by using Cloud resources for High Performance Computing. This blog articulates how our “Research Workbench” powered by Intelligent Automation provides a seamless experience for using AWS via ServiceNow portal.
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 for the full  story.

We are targeting common use case of User & Workspace Onboarding and Cloud Formation template based complex workloads in AWS for Freshservice customers.
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 for the full  story.

Large enterprises with significant hybrid cloud workloads need a robust solution balancing self-service based consumption with proper governance and management. Click here for the full  story.

Relevance Lab partners with ServiceNow DevOps and joins the Early Adopter Program.
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 for the full  story.

ServiceNow Automation Test Framework (ATF) provides a flexible and mature solution to speed up platform upgrade testing.
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 for the full  story.

AWS Service Management Connector for Jira Service Desk to provision and maintain AWS resources for User On-boarding with RLCatalyst Intelligent Automation.
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 for the full story.

SOX Compliance is an essential part of large enterprises governance process. Leveraging new technology, process and tools, enterprises can now achieve 40-50% Intelligent Automation related to SOX Compliance activities.   Click here for the full  story.

Provisioning of complex and hybrid-cloud infrastructure setups. Click here for the full story.

RLCatalyst now supports OKTA integration with SAML 2.0 for enterprise deployments.  Click here for the full  story.

Relevance Lab helps Organizations to build & adopt AWS Best Practices.  Click here for the full  story.

Using GIT configuration management integration in Application Development to achieve higher velocity and quality when releasing value-added features and product. Click here for the full  story.


Relevance Lab has been listed in "20 Most Promising DevOps Solutions Providers 2019" by CIOReviewIndia.
Read the complete profile here.

Relevance Lab is proud to announce that siliconindia has named it as "Best companies to work for 2019". With its focus on Cloud, Digital, Agile Analytics and Devops; Relevance Lab drives the frictionless business for its clients. The company follows best-in-class HR practices to create a lot of enthusiasm and positive environment among associates and provides a lot of training and learning opportunities helping its employees to hone their skills in the cutting-edge technologies. Read the entire write-up about Relevance Lab here.

Relevance Lab is the Silver Sponsor at the ChefConf 2019, which is taking place in Seattle from 20th May to 23rd May 2019. Meet our experts at the booth # 209 to learn how you can leverage the power of Chef to Drive a Coded Enterprise to adopt the right, secure, and compliant Cloud use cases and DevOps maturity models.

Relevance Lab announces that it has added two strategic missions to its existing Cloud Managed Services portfolio with Governance, Risk and Compliance (GRC) solutions and Security Operations Center (SOC). These are the critical building blocks for large enterprises for Driving Frictionless Business, strengthening their IT security and compliance for the rapidly increasing business portfolio with confidence. The key differentiator provided by Relevance Lab is the combination of platform, Skills, and Add-on IP-based solutions to help customers leverage a "Software-Defined" paradigm. For one of its clients, Relevance Lab would be taking care of IT Risk management, maintaining the compliance with the relevant IT processes & regulations, setting defined IT rules and guidelines as a part of GRC mission. In the SOC mission, Relevance Lab would be managing security Information & events, vulnerability, infrastructure security engineering and email security and running 24/7 SOC operations for its client.

Relevance Lab is happy to announce that it has partnered with an India-based healthcare start-up to deploy RL Catalyst Command Center -our DevOps-based intelligent automation platform for the frictionless business services. Our healthcare client has deployed their servers in cloud and using RL Catalyst Command Center, its IT Operations team gets the intelligent diagnostic and remediation to ensure that business services are always available for its end customers as well as for internal users. This is a perfect use case for any enterprise who has deploy its infrastructure and applications in cloud and wants to deliver smooth IT operations during the "Day-after Cloud" phase. RL Catalyst command center can be integrated with any public and private cloud provider and also with the ITSM tools such as ServiceNow.

Relevance Lab sponsored the CIO Synergy event which took place on 17th January in Dallas, USA. CIO Synergy is the invitation only get-together of 100+ IT leaders who collaborate in a day of though-leading exchange across various formats such as keynotes, panel discussions, round-tables and networking. At this event, Relevance Lab presented its cutting edge solutions in Cloud Migration and Management, Digital, Agile Analytics, DevOps and Automation technologies that can Drive Frictionless Business for enterprises.

Relevance Lab is sponsoring the LogiPharma 2018 US conference, which is taking place in Philadelphia on 5th and 6th September. We would be showcasing our Agile Analytics expertise supported by a few solution case studies such as Global Batch Traceability, Unstructured Data Analytics (Smart Find), Inventory Management, Supply Chain Visibility etc. These solutions have helped our existing pharma clients in realizing revenue growth, optimizing costs and meeting compliance and quality.

Alex Williams of The New Stack- an important DevOps publication interviewed Pradeep Nair- Head of US Business for Relevance Lab at ChefConf 2018. In this interview, Pradeep articulated the Relevance Lab's vision, the work we have been doing in the DevOps & CI/CD space and the market trends. He also spoke about our experiences with cloud migration and best practices to be followed. The New Stack has broadcasted this interview which can be found here

Relevance Lab is the Silver Sponsor at the ChefConf 2018 which is taking place in Chicago from 22nd to 25th May 2018. We are a strategic Chef Partner catering to the growing need for Infrastructure Automation, Configuration Management, Continuous Deployment and leveraging the benefits of concepts like "Infrastructure as a Code", "Test Driven Development". Meet our experts at booth no. 102 to learn how you can leverage the power of Chef with our consulting services, pre-built Solutions and library of cookbooks to adopt the right cloud use cases and DevOps maturity models.

Relevance Lab is proud to announce that it's RL Catalyst Products that enable usage of Cloud Adoption in the "Right-way" are now part of Microsoft Co-Sell Program. Microsoft Co-Sell program is a unique program in which Microsoft and partners jointly take the partner's solution to market as a packaged offering. In Microsoft's definition - "It is about taking the end solution that a partner has built on the Microsoft technology that really meets the customer demand more specifically and bringing that partner in to sell with Microsoft to those business decision makers." Relevance Lab is now working closely with Microsoft India on early customer adoptions for the RL Catalyst Products targeted on Cloud Marketplace, Automation with BOTs and Command Centre for Hybrid Cloud monitoring. Built on the DevOps platform of RLCatalyst the products are now integrated with Microsoft Azure Cloud and Monitoring services. As customers migrate to cloud and adopt Microsoft Azure the focus on RL Catalyst products is to make the Cloud adoption smooth with a key focus in Cloud Management, DevOps and Business Services Availability post adoption. Relevance Lab and Microsoft are focusing on customers in Telecom, Managed Service Providers, ISVs and IT CSPs & Re-sellers for initial on-boarding

Relevance Lab's BOTs Framework has been successfully deployed in a large enterprise to automate User Onboarding, Off-boarding, Access Control & Compliance workflows. For large global enterprises with distributed workforces accessing a complex setup of On-prem and Cloud based infrastructure + applications presents a key business challenge for security, compliance and anomaly detections in real time. By using a combination of ServiceNow, OKTA and host of other enterprise systems the entire business flow has been automated with a set of BOTs (Software Robots) handling the end-to-end process. The deployment of BOTs required standardization of internal processes and removal of redundant/ineffective policies to further bring in consistency, speed and quality with adoption of Automation. The RLCatalyst BOTs framework is now being further extended to proactively detect security and compliance issues dealing with user management across the enterprise workflows

Relevance Lab's innovative solution for Cloud Marketplace leveraging RLCatalyst has been successfully deployed for a leading International Cloud Service Provider (CSP). Traditional reseller and distributor business models are under tremendous threat with shrinking margins, shifting end user buying patterns on Cloud, need to scale across geographies and provide a more integrated Hybrid Cloud care services to stay relevant in the emerging markets. There is pressure from Large Cloud providers (AWS, Azure, GCP etc.) for CSPs to offer more value added services than just focus on re-selling products online. RLCatalyst leveraged Cloud Marketplace solution supports multi-Cloud assets from AWS, Azure, Google and planned extension to other Software vendors like Oracle, VMWare etc. The launch of this digital Marketplace platform will fast track the expansion and growth objectives of the CSP significantly and is expected to move more than 50% of their traditional MSP business to the Cloud in the first few quarter itself. This also underscores Relevance Lab's value proposition for CSPs of enhancing their ongoing recurring Cloud Managed Services revenue through this digital Cloud Marketplace solution, while offering features like DevOps, Command Centre, Cost optimization and BOTs based Automation which drives Cloud Adoption "The Right Way" for their customers.

Relevance Lab has entered into a strategic relationship with Pivotal to assist enterprises in transforming their DevOps and Cloud Engineering initiatives with Pivotal Cloud Foundry (PCF). This is in line with Relevance Lab's strategy of augmenting its own IP-based offerings with best-of-breed partnership platforms that can help deliver faster engineering velocity, better quality and optimized spend for its enterprise customers. Relevance Lab now is a registered Pivotal Ready partner in the System Integrator category and is also listed in the Cloud Foundry ecosystem ( Globally many large enterprises have gone with PCF as the key underlying platform for their Cloud adoption and Product Engineering initiatives. Enterprises seeking help in their Cloud Engineering journey can leverage Relevance Lab's capabilities in rapid build and release engineering with PCF and its own DevOps and Automation product, RLCatalyst. Read more at

Relevance Lab has been gaining momentum with BOTs based Automation for ServiceNow customers and is now promoted to the Bronze tier in the Technology Partner Programs of ServiceNow. This further enhances the partnership between Relevance Lab and ServiceNow with extended possibilities of collaboration on both the technology and go to market aspects. The integration between Relevance Lab's flagship RLCatalyst product and ServiceNow is a ServiceNow certified solution and listed in the ServiceNow Store. This enables quick and seamless adoption of the new paradigm in IT services delivery with which large enterprises can now leverage DevOps and Automation capabilities for transforming their traditional ITSM/ITIL Managed Services programs. The solution starts by evaluating historical ticket data for ServiceNow customers and can help achieve 30% automation on handling Service Delivery with BOTs instead of human intervention.

Relevance Lab's Digital Transformation is helping large enterprises move from legacy enterprise IT to a Digital enterprise by identifying and removing friction from existing business process, systems and applications. A key challenge for digital transformation programs is to tackle existing friction in current physical business channels, legacy IT systems, slow pace of software delivery and fragmented web based applications. Relevance Lab has created a Spectra Framework to identify areas of Business Friction by leveraging the power of Big Data and Analytics. This platform analyzes existing ERP and Process Data for previous years and helps identify specific bottlenecks in Process efficiency. By leveraging a combination of Cloud Platforms targeting key areas of an Enterprise for Customer Experience Management, Information Systems, Supply Chain Eco-system, Data & Analytics, Relevance Lab helps partner with customers of a Digital Transformation journey. The Frictionless Digital Enterprise is built on the foundation of Cloud Adoption, Automation-First Model with BOTs and a Command Centre for Real-time business metrics visibility driving intelligent decisions leveraging our RL Catalyst product.

Relevance Lab has extended the capabilities of RLCatalyst to help Managed Service Providers (MSPs) succeed in their Digital Transformation journey. With the increased adoption and capabilities of Cloud, MSPs are facing challenges in their traditional model of re-selling Devices, Telecom, Systems, Applications and Services. More than 50% of traditional MSP business is moving to Cloud and requires a new platform for Cloud Orchestration, Partner enablement and billing reconciliation. MSPs can now use RLCatalyst to effectively leverage Cloud and digitally reinvent their business models by moving away from their existing offline channels of doing business to online channels with greater speed and profitability. With pre-existing integration to all major cloud providers (AWS, Azure, Google etc.) MSPs get increased revenue opportunities through enhanced scale for their reseller and customer ecosystem, more opportunities for cross-sell and up-sell and enable differentiation with competition. RLCatalyst provides the underlying Cloud Orchestration framework for MSPs to seamlessly manage their customer and partner channels to drive E-Commerce with multi-vendor marketplaces, and business processes like order-to-cash, promotions and campaigns, contract management, etc. With RL Catalyst MSPs can focus on ongoing recurring Cloud Managed Services revenue and offering features like DevOps, Command Centre, Cost optimization and BOTs based Automation that drives Cloud Adoption "The Right Way" for their customers.

Relevance Lab and Chef jointly organized a Chef Meetup at Hotel Leela Palace, Bangalore on June 28th. The event was well received with 70+ participants from various organizations in Bangalore attending. Nathen Harvey, VP-Communities, Chef was the key speaker and he covered Chef's product roadmap and focus areas during the session. He also did a deep dive into Chef Infrastructure Automation with Chef Automate, Compliance Automation with InSpec and Applications Automation with Habitat. Based on requests from the participants it was agreed to host similar events in Bangalore in the future too.

Relevance Lab has signed into the Microsoft Enterprise Cloud Alliance (ECA) program. The ECA program signup validates Relevance Lab as a strategic Cloud alliance partner of Microsoft and enables it to position its product (RLCatalyst) and services portfolio to customers searching for best in class enterprise solutions, jointly with Microsoft. RLCatalyst is available in the Azure Marketplace as Microsoft certified solution, and as part of this ECA program will also be showcased in the Microsoft Enterprise Cloud Solutions Catalog. Relevance Lab is also part of the Microsoft Cloud Solution Partner (CSP) program, which enables provisioning of comprehensive Azure Cloud Care services to enterprise customers.

Relevance Lab, a Technology Partner of ServiceNow, has extended the capabilities of its flagship RLCatalyst product to enable Service Delivery Automation for traditional ITSM/ITIL Managed Services programs, Large enterprises with distributed assets across Data Centers and Public Cloud can benefit by combining their ITIL processes with DevOps and Automation to achieve better Incident Management, Problem Resolution, Change Management, Configuration Management and programmed CMDB. Both existing and new ServiceNow users, apart from leveraging RLCatalyst's DevOps management capabilities for CI/CD benefits, can also jumpstart and streamline their Enterprise Automation initiatives with its in-built BOT "build & manage" framework and a library of 100+ pre-built BOTs. Click here to see the listing in the ServiceNow Store.

Relevance Lab has signed into the Microsoft Cloud Solution Partner (CSP) program. This will enable provisioning of comprehensive Cloud Care services to enterprise customers with Relevance Lab's "ArcNet" Command Center & Cloud Care offering. Enterprise customers using Azure (and/or other Clouds) are faced with a pressing need to optimize their Cloud operations with commonly faced situations of over-provisioning and over-spending. At the same time, they need to ensure smooth day to day operations covering KPIs like availability, uptime, health, utilization, cost, etc. With this CSP program sign-up and its inherent strengths around DevOps and Automation, Relevance Lab is well-placed to meet the customers' demanding, unique business requirements.

Relevance Lab has developed a CI/CD Cockpit solution for enterprises to aggregate Agile projects information into a command center and quickly convert fragmented tools/metrics into an integrated Dashboard. This helps enterprises assess their existing Agile/DevOps maturity, identify missing blocks in DevOps tool-chains and get a quick "Report-Card". Large enterprises can manage their projects pipeline with a CI/CD Cockpit enabling them to steer multiple projects in an integrated way, delivering faster time-to-market and enhanced release quality. With this, the dev teams can more effectively manage multi-component projects with a consolidated metrics of software flows with intuitive and configurable dashboards, and also drill down to any stage for real-time deeper analysis. They can identify bottlenecks and also get early warnings on delays in product release based on trends in QA/Build quality and be able to take informed, proactive decisions. This further helps to reduce troubleshooting time and enable better sprint planning based on the velocity in moving code from dev to prod. With this Cockpit, they can consolidate information across various tools like Jira, Jenkins, GitHub, Sonar Cube, Octopus Deploy etc. and amplify the feedback loop with continuous performance measurement and visualization across the CI/CD cycle, using in-built visualization layers, data lake web services and data aggregation.

Relevance Lab has developed a BOTs based Automation platform for traditional IT Service Operations encompassing Infrastructure, Applications and Service Delivery tasks. The evolution of "Software-Defined Business" and Software Robots (BOTs) is driving momentum for Automation and shifting the paradigm from headcount driven models to software driven deliveries in traditional IT Services. The RLCatalyst based BOT Platform helps enterprises standardize their automation efforts, achieve better quality and velocity with clear ROI tracking on human efforts saved. This BOTs platform includes BOT Orchestrator (comprising of Gallery, Control Panel, Audit Trail, Value Tracker, Scheduler), BOT Factory with Continuous Delivery Pipeline (comprising of BOT Builders and a BOT Library (comprising of 200+ pre-built BOT components). With this platform, organizations can also import their existing automation libraries and create new BOTs, leveraging the Open Source framework. This platform helps organizations rapidly reduce 30% of common repetitive efforts related to User Management, Access Control, Application Deployments, Production Support tasks etc. without getting locked in to any proprietary products. The "Automation First" BOTs platform is integrated with ServiceNow for ITIL/ITSM workflows.

"Relevance Lab has developed a Command Center MSP platform (ArcNet), as part of its RL Catalyst platform, for automating monitoring and remediation processes across applications and infrastructure environments. This platform provides a First line of Detection and Auto-Resolutions with Self-Aware, Self-Control, Self-Correct and Self-Improve capabilities. This also enables multi-Cloud Security, Compliance and Governance, with Discovery, CMDB, Self-Aware Element (SAE) Enablement and Auto-Configured Dashboards. Organizations can use this platform as their First Line of Defence for their Monitoring needs and can potentially automate 30% of monitoring tasks, thus driving higher efficiencies and cost savings. The "ArcNet" Command Centre platform is integrated with ServiceNow and popular monitoring tools like Sensu, Zabix, New Relic, Solar Winds, Kibana, Nagios, etc."

"Relevance Lab celebrates successful completion of 5 years since inception. It is a real proud moment since the start in 2011 with a handful of passionate team members and a dream to pursue a journey. With a presence in US, India and Singapore the company now has a global footprint, a prestigious customer base, about 300 employees, key partnerships and strong investors. The opportunity of disruption with Cloud, DevOps and Automation is rapidly shaking the 100+ B$ market of incumbents and creating opportunities for niche Software-Defined companies. Relevance Lab with its unique positioning of Product + Services offers platform driven approach with significant advantages against traditional headcount driven services. The key focus on Automation, Optimization and Intelligent Systems is helping win large and transformational deals with a very healthy foundation. The company is focused for next 5 years to emerge as a dominant player helping enterprises transforming their Application Management, Infrastructure Management and Service Operations leveraging RLCatalyst, Cloud (IAAS, PAAS, SAAS Models) and Automation."

"Relevance Lab has partnered with ServiceNow to develop an Automation platform for traditional ITSM/ITIL Managed Services Programs. The evolution of "Software-Defined Business" is driving momentum for Automation, Cloud Adoption and DevOps. Automation targets traditional workloads in Infrastructure, Applications and Service Delivery (ITSM/ITIL). Focus is shifting more to Service Delivery Automation as current enterprises have a large volume of Support Tickets and complex setups supported by large number of people with issues on diagnosis, response time, quality and growing complexity. There is need to leverage Orchestration, Cloud Management System and Intelligent Monitoring to bring significant efficiencies and cost optimization in traditional Operations. RL Catalyst is being closely integrated with ServiceNow based Incident/Problem Management, Service Catalogs, CMDB Sync, Auto-Ticket Logging + Remediation and Hybrid Cloud Management. Working with large enterprises Relevance Lab is enabling 30% cost savings leveraging Automation and Cloud Solutions in traditional Infrastructure Management Services (IMS) and Application Management Services (AMS) deals. The RL Catalyst led Service Delivery Automation Platform will soon be made available on ServiceNow Store."

"Relevance Lab is the partner of choice for leading enterprises in their Cloud, Digital and Data Analytics initiatives across Infrastructure, Customer facing applications and E-Business Solutions. Relevance Lab is now helping Digital Enterprises implement best in class Demandware based E-Commerce solutions along with Digital Content solutions from Adobe Experience Manager (AEM). As large enterprises are moving to new Digital platforms there is need to have a hybrid model of SAAS, PAAS and Self-Hosted Cloud applications across different global regions integrating with existing software and infrastructure. Relevance Lab with a deep Cloud and DevOps focus is now assisting global deployments of large scale E-Commerce and Digital Content solutions on Hybrid Cloud models in a scalable and cost efficient model."

"RLCatalyst, an Intelligent DevOps product, is now available on the Microsoft Azure Marketplace. Microsoft Azure has a growing momentum with enterprise cloud adoptions and RL Catalyst provides Cloud Governance, Capacity & Costs Tracking, Automation Engine and Intelligent Monitoring for both IAAS and PAAS resources on Azure. It has support for ARM templates to provision complex infrastructure with 1-Click options and manage ongoing configuration updates with Chef. A number of enterprises are using Azure to move both Microsoft and non-Microsoft workloads with a need to automate lifecycle of Infrastructure, Applications and Service Delivery . Relevance Lab is working closely with Azure teams on accelerating adoption of Azure and jump-start DevOps adoption with this new marketplace presence. Relevance Lab also provides On-boarding and Consulting Services for consuming "Azure resources the Right-Way with Intelligent DevOps using RL Catalyst". Download RLCatalyst from the Microsoft Azure Marketplace."

With increased thrust from Google to gain market share in the public cloud space, GCP is being recognized as amongst the top 3 Cloud players. There is early traction with few of our large customers using GCP for their workloads and Big Data needs. As enterprises rapidly move workloads to Cloud it is important to have a Hybrid-Cloud management strategy and ability to have workloads migration across providers. RL Catalyst helps manage Cloud management and on-going governance effectively for Capacity, Costs, Usage, CMDB and Health monitoring based on an Intelligent "Self-Aware Element" concept for Infrastructure, Applications and Services.

The new release enables Technology Companies and Large Enterprises achieve Software Defined "Infrastructure + Applications + Services" Automation and Optimization in Hybrid Cloud environments with Actionable Monitoring.. RLCatalyst embeds intelligence of a "Self-Aware ElemEent" as part of adopting Software Defined Automation concepts.The Open Source model allows extensibility as a framework to build "DevOps and IT Ops Solutions" for Capacity Optimization, Software Assets Compliance, Proactive Diagnostics, IT Ops Service Delivery Automation and Actionable Intelligence in Production Systems. RLCatalyst Open Source model will drive rapid adoption and co-creation of "DevOps and IT Ops Solutions" with community collaboration. This provides a good framework to bring disparate internal Development and Operations tools into an integrated solution. With support for various commonly used CI/CD tools, Monitoring tools and leading Cloud Providers, it can be easily plugged into the existing environments of organizations for using it as a single console Command and Control Centre for DevOps and ITOps Management.

A number of large enterprises and ISVs are facing challenges and need significant investments in creating internal DevOps and Cloud Management frameworks with custom integrations and hybrid context. These are pre-requisites in a journey towards faster software deliveries, better quality across hybrid platforms, proactive production operations management and optimized capacity + cost management in dynamic Cloud environments. RLCatalyst built on the new generation architecture and technologies can be leveraged as the "Foundation Framework" for accelerated DevOps Maturity and using Cloud Computing the "Right-Way". The framework can help transition to a "Software Defined Everything" context rapidly with out of box support for Infrastructure, Applications and Services to be Managed, Self-Aware and Intelligent. As organizations deal with a higher density of connected devices, automated tool-chains and actionable monitoring needs, RLCatalyst can provide the competitive advantage of Automation, Optimization and Intelligent DevOps Solutions.

The Enterprise adoption of Cloud and DevOps is growing exponentially and RLCatalyst is helping bring standardization, compliance and velocity in dealing with Infrastructure, Applications and Service Delivery. With a unique concept of "Self-Aware" RLCatalyst brings intelligence into DevOps by combining the power of "Role based Configuration Management" and "Actionable Monitoring" in Hybrid Cloud systems. With RLCatalyst enterprises can get up and running with a Managed Infrastructure and Software Defined maturity in less than two weeks with coverage for Bare metal, VMware, OpenStack, Containers, Public Cloud providers and Standard Application stacks. RLCatalyst is soon being launched on AWS and Azure Marketplaces for customers to speed up Cloud Migration and DevOps Driven Cloud Governance.

This can help an Enterprise in the Cloud adoption journey by facilitating Managed Service Operations Transformation and Cloud Governance. Large enterprises with distributed assets across Data centers and Public Cloud can benefit from extending their ITIL processes with DevOps benefits in areas of better Incident Management, Problem Resolution, Change Management, Configuration Management and programmed CMDB. Traditional approaches of people and process heavy models are being transformed by systems, automation, diagnostics and remediation. Our maturity model can guide a larger enterprise in transition to a Managed Infrastructure, End-to-end Release Management and Faster Applications Support with higher Service Delivery satisfaction levels.

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