ServiceOne

Ensuring Smart, Secure, Integrated Cloud Management

Relevance Lab's ServiceOne platform modernizes cloud-based service management with intelligent monitoring and automated technology processes. It delivers real-time security insights, asset management, and an advanced incident management system within a dynamic, open-architecture framework. Offering comprehensive solutions for ITSM, ITOM, ITAM, and more, ServiceOne simplifies end-user device management, data center operations, and user lifecycle processes with cost-effective hardware, software, and support services.
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Our platform ensures smooth and efficient "day-to-day" operations, significantly lowering support costs, ensuring asset compliance, and effectively mitigating security threats to uphold strict governance, risk, and compliance standards.

Key Offerings

Infrastructure Management

Server and Storage administration
Operating System, Database and Network administration
Email/Exchange administration
Performance and Capacity monitoring
Provisioning
Cloud Usage management

Application Management

IT Systems maintenance
Application administration
Application performance monitoring
Systems configuration and documentation
Systems development
Testing Services
DevOps driven Change/Release Management

Helpdesk Services

Contact Administration
IT Incident Management
IT Problem Management
IT Service Management
IT Asset and Configuration Management
IT License Management

Security Services

Active Directory Administration
IT Access Management
User Onboarding/Offboarding
Thread Monitoring
Mobile Device Management
GRC Strategy

Why ServiceOne?

With the implementation of ServiceOne, we ensure organizations adopt automation first approach, move towards intelligent operations and single pane of control for service delivery and DevOps driven organization maturity models.

60%

Automation of Service Requests

30%

Increase in Solution Uptime

95%

Accuracy of Asset Inventory (Hardware & Software)

25%

Improvement in Resolution Time of Security Events