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The Next-Gen Cloud based Service Delivery Model
Featured Blogs
2020 Blog

Intelligent Automation using Freshservice ITSM and AWS Control Services with RLCatalyst

August, 2020

AWS provides a Service Management Connector for ServiceNow and Jira Service Desk end users to provision, manage and operate AWS resources securely via...

2020 Blog

Automate User On-boarding on AWS using Jira Service Desk

July, 2020

As enterprises adopt popular Agile and DevOps tools and solutions from Atlassian, it is essential to create an end to end automation pipeline covering...

2020 Blog

ServiceNow DevOps

June, 2020

Using GIT configuration management integration in Application Development to achieve higher velocity and quality when releasing value-added features a...

What is ServiceOne?

ServiceOne is a Cloud based Service Delivery Framework which provides an “Open Architecture” and pre-integrated solutions for ITSM, ITOM, ITAM, IDAM, Automation, DevOps, SOC & GRC. Relevance Lab provides resources to manage End User Devices, Data Centers, Users On-boarding/Off-boarding, Self-Service models, Help-desk and Support. ServiceOne framework includes Hardware, Software, and Services bundled with a low cost and high efficient outcome based model. Our platform addresses the following:

  • Seamless “day-to-day” operations with high System Availability 

  • Reduced cost of support  

  • Asset Compliance 

  • Mitigate Security threats Governance, Risk and Compliance

Relevance Lab Solution Offering
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IT Service
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IT Asset
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IT Ops  
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ID & Access
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Governance Risk
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ServiceOne Blueprint
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Why RL ServiceOne?

With the implementation of ServiceOne, we ensure Organizations adopt Automation first Approach, move towards Intelligent Operations and Single pane of Control for Service Delivery and DevOps driven Organization Maturity Models.


automation of Service Request


increase in Solution Uptime


accuracy of Asset Inventory (Hardware & Software)


improvement in Resolution time of Security Events

ServiceOne can be consumed in two variants each with 5 weeks start to finish Implementation cycle.
  • Incident Management

  • Knowledge Base

  • Self-Service Portal

  • Standard Reports

  • Automation Up to 25 Devices

  • Application Monitoring

  • Infrastructure Monitoring

  • Cloud Monitoring

  • 8*5 Coverage

  • Standard SLA

  • Everything under Essentials and

  • Critical Incident Management

  • Problem & Change Management

  • Custom & Scheduled Reports

  • Capacity, Network & Log Monitoring

  • DB & Middleware Monitoring

  • Asset & Contract Management

  • Project Management

  • 24*7 Coverage

  • Customizable SLA

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RL ServiceOne Brochure 
Let's Talk
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