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The Next-Gen Cloud based Service Delivery Model
  
What is ServiceOne?

ServiceOne is a Cloud based Service Delivery Framework which provides an “Open Architecture” and pre-integrated solutions for ITSM, ITOM, ITAM, IDAM, Automation, DevOps, SOC & GRC. Relevance Lab provides resources to manage End User Devices, Data Centers, Users On-boarding/Off-boarding, Self-Service models, Help-desk and Support. ServiceOne framework includes Hardware, Software, and Services bundled with a low cost and high efficient outcome based model. Our platform addresses the following:


  • Seamless “day-to-day” operations with high System Availability 

  • Reduced cost of support  

  • Asset Compliance 

  • Mitigate Security threats Governance, Risk and Compliance

Relevance Lab Solution Offering
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IT Service
Management
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IT Asset
Management
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IT Ops  
Management
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Security
Operations
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ID & Access
Management
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Governance Risk
 Compliance
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DevOps
Workflows
ServiceOne Blueprint
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Why RL ServiceOne?

With the implementation of ServiceOne, we ensure Organizations adopt Automation first Approach, move towards Intelligent Operations and Single pane of Control for Service Delivery and DevOps driven Organization Maturity Models.

60%

automation of Service Request

30%

increase in Solution Uptime

95%

accuracy of Asset Inventory (Hardware & Software)

25%

improvement in Resolution time of Security Events

ServiceOne can be consumed in two variants each with 5 weeks start to finish Implementation cycle.
Essentials

  • Incident Management

  • Knowledge Base

  • Self-Service Portal

  • Standard Reports

  • Automation Up to 25 Devices

  • Application Monitoring

  • Infrastructure Monitoring

  • Cloud Monitoring

  • 8*5 Coverage

  • Standard SLA

Comprehensive

  • Everything under Essentials and

  • Critical Incident Management

  • Problem & Change Management

  • Custom & Scheduled Reports

  • Capacity, Network & Log Monitoring

  • DB & Middleware Monitoring

  • Asset & Contract Management

  • Project Management

  • 24*7 Coverage

  • Customizable SLA

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RL ServiceOne Brochure 
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