A leading job portal company in the US struggled with a backlog of over 500,000 unallocated transactions due to resource and time constraints. Relevance Lab implemented a tailored RPA solution to automate these repetitive tasks, improving efficiency and accuracy.
The client, a leading organization managing large-scale financial transactions, struggled with a backlog of over 500,000 unallocated transactions due to resource and time constraints. Their manual processes, including email retrieval, payment verification, and remittance matching, were inefficient and prone to errors. Relevance Lab implemented a tailored RPA solution to automate these repetitive tasks, improving efficiency and accuracy. This enabled the client to reduce operational risks, save costs, and focus their resources on strategic, value-driven activities.
Friction Points
- Retrieving emails from three shared inboxes.
- Following up with clients and verifying payments.
- Matching payments with remittances.
Solution
- Developing and deploying the automated solution after thorough User Acceptance Testing (UAT).
- Training the client’s Finance team in BOT usage and exception handling to support daily operations effectively.
Impact
- 70% reduction in processing time.
- 100% accuracy in data entry and extraction.
- Redeployment of resources to focus on high-value, strategic tasks.