Overview
The client is a premier, integrated, Fortune 350 energy company headquartered in Texas, serving 5 million residential, commercial, and industrial retail customers with electricity and gas.
INDUSTRY
Energy
SERVICES/PLATFORMS
VMO, SAM Implementation, Integration
Our client, a Texas-based Fortune 350 energy company serving 5 million customers with electricity and gas, sought to enhance their Software Asset Management (SAM) processes. They aimed to automate workflows for software requests, license management, and compliance while integrating SnowSoft with ServiceNow, Office 365, and virtualization tools. We provided a comprehensive solution to streamline SAM, improve efficiency, and ensure compliance.
Friction Points
- Manual Software Management: Inefficient processes for new software requests, license harvesting, and entitlement cleanup caused delays and resource wastage.
- Fragmented Systems: Lack of integration between SAM tools like SnowSoft, ServiceNow, Office 365, and Virtual Management options led to siloed operations.
- Compliance Challenges: Difficulty in maintaining accurate and up-to-date software compliance information across the organization.
- Limited Visibility: Absence of centralized reporting on virtual server host-client relationships and license usage across tenants.
Solution
- Automated SAM workflows for software requests, license harvesting, and onboarding.
- Integrated SnowSoft with ServiceNow CMDB for centralized asset and compliance management.
- Configured VMO and integrated SnowSoft with Office 365 for license tracking.
- Built centralized dashboards for streamlined reporting.
Impact
- All software assets identified and populated into SAM & ServiceNow CMDB systems.
- Full automated workflows for new software requests, License harvesting, New User onboarding.
- Integrated with VMO, Office 365 and Oracle Management Option for centralized view and management.