Overview
A global leader dedicated to advancing healthcare through cutting-edge pharmaceuticals, medical devices, and health initiatives.
INDUSTRY
Pharmaceutical
SERVICES/PLATFORMS
CX Transformation - UI Modernization
Our client is a global leader dedicated to advancing healthcare through cutting-edge pharmaceuticals, medical devices, and health initiatives. Their commitment to sustainability and innovation drives their mission to address current and emerging health challenges, ultimately improving patient outcomes worldwide.
Friction Points
- Data Access: Users, including doctors and pharmacies, struggled with navigating non-specific data and features, leading to inefficiencies and reduced engagement.
- Limited Workflow Insights: The absence of visibility into user workflows and performance metrics restricted informed decision-making and process improvements.
- Order and Inventory Tracking Inefficiencies: Real-time tracking of orders, approvals, and inventory updates was unreliable, causing delays and operational confusion.
- Demand Planning Challenges: The inability to predict demand fluctuations resulted in inefficient resource allocation and inventory shortages or surpluses.
- Supply Chain Visibility Gaps: Inventory tracking across the supply chain network lacked accuracy, making it difficult to maintain optimal stock levels and meet demand.
Solution
Role-Based Access Control (RBAC) and Personalized Dashboards
- Developed a system to ensure that users, such as doctors and pharmacies, accessed only the data and features relevant to their roles.
- Introduced intuitive dashboards tailored to specific user needs, enhancing usability and engagement.·
Specialty-Specific Recommendations
- Enabled a recommendation engine for doctors, providing insights and data tailored to their specialties, improving decision-making and patient care.
Impact
- Improved User Efficiency: Personalized dashboards and role-based access boosted productivity by minimizing time spent on irrelevant data.
- Enhanced Decision-Making: Workflow visibility and tailored recommendations provided stakeholders with actionable insights.
- Greater Supply Chain Transparency: Accurate inventory tracking optimized stock management and minimized disruptions.