Overview
A globally integrated provider of investment advisory services, specializing in real estate, corporate equity, credit, and other financial assets.
INDUSTRY
Financial Services
SERVICES/PLATFORMS
CX Transformation - UI Modernization
Our client is a globally integrated provider of investment advisory services, specializing in real estate, corporate equity, credit, and other financial assets. With a focus on delivering exceptional financial solutions, the client required modernized systems to enhance operational efficiency and streamline payment processes.
Friction Points
- Limited Capacity: The legacy application processed only 8,000+ payment requests, limiting the client’s ability to scale operations effectively.
- Inefficient Email Processing: Payment request approval and rejection emails were prone to errors, reducing trust and operational reliability.
- Complex Processes: Outdated workflows and modules caused inefficiencies, delaying approvals and payment processing.
Solution
Global Accounts Payable Platform:
- Developed a unified platform to handle payment requests and approvals, ensuring scalability and seamless workflows.
RL Modernization Assessment Model:
- Conducted an in-depth assessment, audit, and analysis of the client’s existing systems to identify gaps and inefficiencies.
Simplified Business Processes
- Recommended and implemented process simplifications to streamline workflows and improve operational efficiency
Module Modernization:
- Upgraded key modules, including Transfer Requests, Third-Party Master Data Management (MDM), and Payment Provider Integration, completing the transformation within 18 months.
Impact
- Increased Payment Processing: Successfully processed 13,000+ payment requests through optimized workflows, compared to 8,000+ in the legacy system.
- Error-Free Email Handling: Processed 18,500+ payment request approval/rejection emails with 0 errors, a significant improvement over the 12,000+ emails handled in the legacy system.
- Enhanced Operational Reliability: Simplified processes and modernized modules ensured seamless integration and improved user experiences.