Overview
A leading provider of robotic inspection and data collection solutions for industrial infrastructure.
INDUSTRY
Manufacturing
SERVICES/PLATFORMS
CX Transformation - UX Design
The client is a leading provider of robotic inspection and data collection solutions for industrial infrastructure, sought to modernize its Coding and Labelling App. This app, used for coding defects and vertical manhole labelling per NASSCO standards, was transformed from a legacy desktop application into a web-based platform for remote access, eliminating the need for physical media transfers.
Friction Points
- Legacy Desktop Application: Required physical media transfers, limiting accessibility and efficiency.
- User Experience Transition: Maintaining familiarity for existing users while adapting the functionality to a new platform.
- Scalability Challenges: Ensuring the application could support future growth and feature expansions.
Solution
- MVP Development: Prioritized core features with a focus on delivering maximum user value and usability.
- User-Friendly Design: Leveraged design patterns and best practices to ensure a consistent interface and smooth user transition.
- Cloud-Based Platform: Enabled remote access by shifting to a scalable, cloud-based system.
Impact
- Improved Accessibility: The web-based platform allowed users to access the app from anywhere, eliminating physical media dependency.
- Seamless User Transition: Intuitive design ensured existing users could easily adapt without a steep learning curve.
- Future-Ready System: Scalable architecture positioned the app for long-term growth and enhancements.